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Airport super shuttle8/2/2023 My friend reserved the shuttle from Tampa Airport. If you go to a restaurant and order lobster and the server brings you spaghetti, claiming that the kitchen staff are too busy to prepare your meal, would you be okay with that? They are offering to reimburse the difference in the price between an express and a shared ride but nothing to compensate for their driver's attitude and the delay in my trip. Again my apologies and hope you have a wonderful day." Refunds are Usually processed on Thursdays and can take up to 7 business days to reflect in your account. We will refund the $40.50 additional you paid for the express van. The Calabasas passengers were checked in before you which means 133 was assigned them first and we added your pickup as there was not another van available any time soon. ![]() It is not the driver choice to do this the dispatcher assigns the business. my apologies regarding your recent trip, I will talk to the dispatcher on duty as they should of called and informed you that we were busy and did not have a van to take you direct without expanding your wait time and extreme amount of time. I recently wrote a review about how Super Shuttle changed my express ride to a shared ride without telling me. Moral of the story, if you use Supershuttle DO NOT PAY IN ADVANCE! Make the reservation and just pay when you get there like everyone else. 30 min later after numerous phone calls to management they find I did indeed pay in advance and did not need a voucher. They insist on a voucher or they won't let me on the bus or I need to pay again. When I get off the plane and go to the supershuttle booth they say "where is your voucher?" I say voucher? I paid online. I get an email confirmation and I am thinking all is good. While 2 dollars isn't much, it is better than nothing, so I said sure. She kept saying if I pay now rather than to the driver, I would get 2 dollars off the ticket. I then called them and the lady on the phone was very nice and I paid using my credit card to make the reservation. I tried for an hour to buy a ticket online and for some reason it wouldn't go through, but it took my credit card. Let me tell you the problem I had using it and maybe it can help you have a better experience with them. We all have seen these blue shuttles taking people to and from the airport and they are a pretty good deal.
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